Compliance manual accessibility standards for customer service ontario regulation 429/07

Accessibility Standards for Customer Service (Ontario Regulation /07) Integrated Accessibility Standards (Ontario Regulation ) Employee training. Our staff will be trained in how to provide accessible customer service and on the requirements of our accessibility policies. Summary of customer service policies. This is a summary of the accessible customer service you can expect Estimated Reading Time: 4 mins. In Dell’s ongoing efforts to strive for accessibility, Dell is committed to the principles and goals of the Accessibility for Ontarians with Disabilities Act, (Act) and the Regulations supporting this Act, including Accessibility Standards for Customer Service, Ontario Regulation / THE FIVE AODA ACCESSIBILITY STANDARDS First Regulation: Ontario Regulation / 1) Accessibility Standards for Customer Service. Compliance was mandatory by January 1st, This standard addresses business policy, practices, and procedures and stipulates employee training needed to provide better customer service to people with disabilities.

This Guide gives a basic overview of the requirements of the Accessibility Standards for Customer Service, Ontario Regulation / This Ontario law came into force on January 1, It is the first accessibility standard created under the authority of the Accessibility for Ontarians with Disabilities Act, (AODA). Accessibility for Ontarians with Disabilities Act, , and; Accessibility Standards for Customer Service, Ontario Regulation / We also follow the Ontario Government's common service standards for: telephones ; correspondence, and ; in-person locations. We have also developed specific service standards for the following areas of the. Ontario Regulation /07, the Accessibility Standards for Customer Service Regulation, has been law since January and if you are an employer in the private or non-profit sector, you must comply with this standard by January 1, The public sector had to comply two years earlier. Ontario Regulation /11, the Integrated Accessibility.

ONTARIO REGULATION /07 made under the ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT, Made: J Filed: J Published on e-Laws: J Printed in The Ontario Gazette: Aug ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE SKIP TABLE OF CONTENTS CONTENTS 1. Purpose and application 2. Effective dates 3. Standards for Customer Service, Ontario Regulation /07 Explains the formal meaning of the regulation and provides some examples to help describe its interpretation. Pdf | Html Terminology A list of terms used in the customer service standard and what they mean Html Complying with the standard Compliance Manual: Accessibility Standards for. Accessibility Standards for Customer Service 1 of 2 June Policy Statement In compliance with the Accessibility Standards for Customer Service, Ontario Regulation /07, created under the Accessibility for Ontarians with Disabilities Act, , STS is committed to providing goods and services in a way that is accessible to all customers.